Legal
Privacy policy
How I collect, use, store and protect your personal data when you use this website.
1. Who I am
This website, craigriviere.digital, is operated by Craig Riviere trading as Riviere Digital Systems. I am based in the UK.
Questions about this policy or your data: [email protected]. I do not publish a public business address; you can request it by email if needed.
2. What this policy covers
This policy applies when you visit the site, submit an enquiry, book a call, complete the Bottleneck Score or other assessments, download resources, join the mailing list, or communicate with me by email or through the website.
3. Personal data I collect
You provide directly: name, email, phone (if given), company, website URL, message content, form and assessment answers, and booking details.
Collected automatically: IP address, browser and device information, pages visited, referral source, and cookie or analytics data where consent is required.
4. How I use your data
I use personal data to respond to enquiries, deliver consultations and requested resources, assess service fit, improve the website and services, send relevant follow-up about your enquiry, maintain security, and meet legal obligations.
5. Lawful bases
Under UK data protection law I rely on legitimate interests (business enquiries, follow-up, service improvement), consent (marketing and non-essential cookies), contract (delivering requested services), and legal obligation where applicable.
6. Enquiries, calls, and lead magnets
If you complete a contact form, book a call, or take the Bottleneck Score, I use your information to deliver the requested resource (including an email copy of your score where enabled), understand your needs, and follow up on the relevant enquiry. Marketing contact only happens where you opt in.
9. International transfers
Some providers may process data outside the UK. I take reasonable steps to ensure appropriate safeguards are in place.
10. Retention
I keep data only as long as needed. As a guide: general enquiries up to 12–24 months; project and client records up to 6 years where required; marketing data until you unsubscribe.
11. Your rights
Under UK law you may have rights of access, rectification, erasure, restriction, objection, portability, and rights relating to automated decision-making. Contact [email protected] to exercise them.
12. Complaints
Contact me first if you have concerns. You may also complain to the UK Information Commissioner's Office (ICO).
13. Security
I take reasonable technical and organisational steps to protect personal data. No method of transmission or storage is completely secure.
14. Third-party links
Links to third-party sites or tools are subject to their own policies. I am not responsible for their privacy practices.
15. Changes
I may update this policy from time to time. The latest version will be posted here with the updated date shown at the top.
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